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FAQ’s DURING COVID-19

We are super excited to see how many people have turned to cycling during this time. Spring is always a busy time and this spring is no exception. While adapting to the current situation we understandably are getting a lot of questions.
To better assist you we have compiled a list of our frequently asked questions.


Are you open?

  • Yes, we are open 10AM – 5PM Monday thru Saturday and Sunday 11AM – 5PM
  • In some rare cases we may be closed due to unforeseen circumstances.
  • We post updates on Facebook, our Google Page and try to update our hours on Google

Are customers allowed into the store?

  • Yes, face coverings are required, please keep your nose covered.
  • We are limiting the numbers and small groups. 
  • It is based on the needs of the customers shopping.
  • We always want to maintain social distancing, so if customers are trying to shop the same areas of the store, we may ask you to wait.
  • We are asking everyone to wait outside to be welcomed into the store by a team member.

What do you mean by small groups?

  • Group size should be two people or two people and one child. 
  • Families of larger size we will assist in smaller groups by rotating people in to shop.
  • Single parent with younger children will be allowed in with all children.

Are you servicing bicycles?

  • Yes, we are.

Are appointments required for service?

  • No.
  • We work on a first come first serve basis.
  • We schedule based on the estimated time needed to complete the work.

What options are available for dropping off my bicycle for service?

  • In-Store - You may come to the store and come in and we will evaluate your bicycle, provide a free estimate and will schedule your bike for the first available slot based on the time needed to complete the work.
  • Curbside – If you prefer, we can meet you outside, we will have a conversation with you about your bicycle. Bring it inside to evaluate it, while you wait outside and then come back out and make recommendations on your needs.
  • Curbside Drop Off – Call us from your car when you arrive, we will come to your car and pick up your bicycle. Once we evaluate your bicycle, we will call you with an estimate and when approved schedule your bicycle for the work to be performed.
  • Pick Up and Delivery – We offer pick up and delivery, for a fee, in a delivery area. Please call us to schedule this service.

How long will it take for my bicycle to be serviced?

  • We schedule each service based on the amount of work needed. A bicycle that needs less work may be available sooner.
  • Fix a Flats and Tires – We can take care of these in two days or less depending on what time you arrive and how much same day work we have. If our availability of spots for that day are full, we will have your bicycle available for the next day.
  • Basic Adjustments – We try to take care of these the same day or the next day.
  • All other service will be scheduled based on the available time needed to complete the work.
  • During this time, we are seeing more work then normal for this time of year. We are working hard to get your bicycle back to you as soon as possible.

How do I know when my bike is ready?

  • We will call you, text you or email based on the contact methods we have for you.

What are the options for bicycle pick up on bicycles that are in for service?

  • When Service work is completed, and you are notified you have the option to pay for your work prior to your arrival. Then when you arrive, simply call us from the parking lot and we will bring your bicycle out to you and place it on your rack or deliver to you, car side.
  • You are welcome to come inside for pick up too.

I ordered a new bicycle how will I know when it is ready?

  • We will call you when your bicycle is built and ready for pick up.
  • We will also use additional contact methods we have such as email and texting.
  • Bicycles are built in the order that they are sold.
  • We are as excited for you as you are to get your new bicycle. We are working hard to get your new bicycle as soon as possible.

Do you offer delivery of new bicycles?

  • Yes we do! If it falls in our delivery area.
  • Delivery charge is based on the distance from the store.
  • Ask for delivery at time of purchase or when we call you to let you know your new bicycle is ready.

Do you have bicycles?

  • Yes, we do.
  • While there is a shortage of bicycles, we are receiving shipments on a weekly basis.
  • We are also taking orders for bicycles we have on back-order.

I placed an on-line order; how will I know when my order is ready?

  • Your order confirmation will contain a link to your order status and estimated time for pickup.
  • When your order is ready, we will notify you via Email, text or phone. 
  • Please wait to hear from us.
  • Orders once placed take a little time to be processed. We check them on a regular basis throughout the day. Orders do not immediately come over to our primary sales system.

Are you accepting cash?

  • Yes, we are.
  • Of course we still take credit cards too.

Masks

  • Of course, we are wearing them, and we require you to wear them as well.

What shopping methods are available?

  • On-Line Ordering (www.croftonbikedoctor.com)
    • Instore Pick Up
    • Curbside Pick Up
    • Shipping (with a charge)
  • Phone Orders
    • Instore Pick Up
    • Curbside Pick Up
    • Shipping (with a charge)
  • Curbside assistance.
    • Assisting customers and completing transactions curbside.

Wednesday April 1, 2020

(please be sure to read our March 23rd statement below too.)

Currently we are open.


We are super excited to see you and help you but during this unique time; we are operating a little differently for everyone’s health and safety.


1. We are limiting the store to 3 guests at a time.
2.When you arrive please wait at the door until one of us has a chance to welcome you in.
3.When you do enter the store, you will be directed to one of four areas for us to assist you.
4.We will be working alongside you but doing the actual shopping for you. We kindly ask that you do not handle any products. We’re here to help you with that. 

5. As before maintaining social distancing remains essential.

We are sanitizing on a regular schedule in the store. Team Members are also sanitizing after customer interactions. For credit card transactions we have a clean pen for each use.


Shopping Options

1. In store

2. Order online (croftonbikedoctor.com) and pick up curbside or have it shipped/delivered to you.

3. Phone orders and pick up curbside or have it shipped/delivered to you.


Bicycle Service


We are currently accepting bicycles for service.


1. Curbside drop off is available. Please call us when you reach the store.

2. Curbside pick up when your bike is ready.

3. In-store drop off and pick up.

4. Pick Up and Return to Home Service


Store Hours:


Monday – Saturday 10am – 5pm
Sunday 11am – 5pm
And by appointment

Tuesday March 24, 2020

As the situation surrounding COVID-19 continues to evolve, Bike Doctor is keeping the health and safety of you, our employees, and our respective communities as our primary focus and highest priority.

On Monday, March 23 Governor Larry Hogan issued a directive that all nonessential businesses and companies were to close at 5 pm and remain as such until further notice in order to combat the spread of the coronavirus. 

Since we provide transportation products and repair services, bike shops have been classified as essential businesses and will remain open to serve the public. 

With that in mind we will be enacting some changes with immediate effect to help keep you and our employees as safe as possible. 

  1. Starting today, March 24th our new hours will be 10am to 5pm Mon – Sat and 11am – 5pm Sun. These reduced hours will continue until further notice.

  1. In an effort to adhere to the social distancing guidelines recommended by the CDC we will be enforcing a strict limit of no more than 5 customers at a time in the shop.

  1. Customers may request outside (parking lot) drop off and pick up of their bicycles - both new and/or in for service. In addition, customers may contact us and request that an employee gather certain items for them so they can avoid entering the store altogether. You may also order online for instore pick up. 

  1. We love bikes. We love to talk about them with you and hear your tales, your stories, your adventures, and your aspirations. It’s what motivates us. We love developing friendships with each of you. Its why we are here. And that is what makes this a particularly difficult ask for us. During this pandemic we would ask that you please keep your visits short and focused. Please don’t just come in to talk, or to hang out. Please don’t touch things that you aren’t intending to purchase. This is not our desire, but it is the right thing to do to keep everyone safe and healthy. 

On behalf of Bike Doctor and its employees thank you for both your continued support and for your understanding. We will get through this together. We wish you and your loved one’s good health, and more smiles per mile.